dhh88 Privacy Policy
dhh88 is fully transparent about how your personal information is collected, used, and protected. Read this policy and be assured — your information is completely safe.
Table of Contents
Introduction & Scope
dhh88 is a safe and reliable online entertainment platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to all individuals who use the dhh88 platform.
The purpose of this Policy is to clearly inform you about what types of personal information dhh88 collects, why it is collected, how that information is used, and what steps we take to protect your data.
This Policy applies to the dhh88 website, mobile application, and any other service where this Policy is referenced.
Information We Collect
dhh88 may collect information in the following ways and of the following types:
2.1 Information You Provide Directly
Information you voluntarily provide during account registration, identity verification, or support contact includes:
- Full name and date of birth
- Email address and mobile number
- Identity verification documents (national ID card or passport)
- Financial transaction details (payment method, transaction details)
- Messages or complaints sent to our support team
2.2 Automatically Collected Information
Some information is collected automatically when you use the dhh88 platform:
- IP address and device type
- Browser type and operating system
- Time and date of platform access
- Pages visited and features used
- Game history and betting activity
- Referral source (which link or advertisement brought you here)
2.3 Information Received from Third Parties
In some cases, we may receive transaction confirmation information from trusted third-party service providers, such as identity verification agencies or payment processors (bKash, Nagad, Rocket, Upay, etc.). This information is used solely for account security and fraud prevention.
Purpose of Data Use
dhh88 uses your personal information for the following purposes:
3.1 Account Management
- Creating, verifying, and managing your account
- Ensuring login and security verification
- Communications related to password recovery and account security
3.2 Service Delivery & Improvement
- Operating games, betting, and other entertainment services
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Improving platform quality and developing new features
3.3 Customer Support
- Responding to your queries via 24/7 live chat and email
- Resolving complaints and disputes
- Sending notifications related to important service matters
3.4 Security & Legal Compliance
- Preventing fraud, money laundering, and other illegal activities
- Monitoring user activity under responsible gaming policies
- Blocking minors from accessing the platform
- Complying with applicable laws and regulations
Sharing Information with Third Parties
dhh88 may share your personal information with selected third parties in limited circumstances and under strict conditions:
4.1 Payment Service Providers
Necessary transaction-related information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete deposit and withdrawal processes. These service providers are governed by their own privacy policies.
4.2 Technology & Platform Partners
Only the minimum necessary information is shared with game software providers and technology partners. These partners operate under confidentiality agreements.
4.3 Legal Authorities
Necessary information may be disclosed to fulfill lawful requests from law enforcement agencies or regulatory authorities, to comply with court orders, or to prevent fraud and criminal activity.
4.4 Business Restructuring
In the event of a merger, acquisition, or restructuring of dhh88's business, information may be transferred to the relevant parties. In such cases, the new operating party will be required to comply with this Privacy Policy.
Cookies & Tracking Technologies
The dhh88 platform uses cookies and similar tracking technologies to enhance your experience.
5.1 Types of Cookies
- Essential Cookies: Required for the platform's basic functions, such as maintaining login sessions and security verification.
- Functional Cookies: Used to remember your preferences, language settings, and past activity.
- Analytics Cookies: Collect platform usage statistics to help improve our services.
- Advertising Cookies: May be used to show you relevant advertisements and offers based on your interests.
5.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important platform features to stop working. Your consent for cookie use will be requested when you first access the dhh88 platform.
Data Security & Protection
dhh88 uses industry-leading security measures to protect your personal information:
- SSL Encryption: All data transmission between your browser and our servers is protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized staff can access specific user information, and every access is logged.
- Firewall & Security Monitoring: Our systems are under 24/7 security monitoring.
- Two-Factor Authentication: An additional layer of security is used to protect your account.
- Regular Security Audits: Our systems are regularly tested by third-party security experts.
Data Retention Period
dhh88 retains your personal information only for as long as necessary. Retention criteria:
- While Your Account Is Active: All relevant information is retained while your account remains active.
- After Account Closure: Certain information may be retained for a specified period after account closure to meet legal obligations and audit requirements.
- Financial Transaction Records: Retained for a specified period in accordance with applicable financial regulations.
- Support Communications: Customer service history is retained for a limited period.
After the designated retention period has ended, information is securely deleted or anonymized.
User Rights
As a dhh88 user, you have the following rights over your own personal information:
8.1 Right to Access Information
You may request a copy of your personal information held by us at any time. Make this request by contacting us at the support email ([email protected]).
8.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You may object to the use of your information for specific purposes (such as marketing communications).
8.5 Right to Data Portability
You may request your information in a common, machine-readable format.
Protection of Minors
The dhh88 platform is for users aged 21 and above only. Under no circumstances do we collect information from or allow anyone under the age of 21 to use our services.
Age verification is mandatory during account registration. If we become aware that a minor is using our platform, their account will be closed immediately and the related information will be deleted.
If a parent or legal guardian believes that a minor under their care has registered on our platform, please contact us immediately at [email protected].
Policy Changes
dhh88 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- A special notice will be displayed on the platform
- A notification will be sent to the registered email address
- The "Last Updated" date at the top of this page will be changed
If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. If you do not agree with the updated policy, you have the option to close your account.
dhh88 recommends that you visit this page regularly and stay informed about the latest privacy policy.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- 24/7 live chat support (by logging in to the platform)
- Support is available in both Bengali and English
Our support team takes your privacy-related requests seriously and responds within a reasonable time.
This privacy policy applies to all services on the dhh88 platform. For more information, see our Terms & Conditions and Responsible Gaming page.